Refund Policy

At GeniCards, we strive to provide exceptional products and services to our valued customers.

We understand that situations may arise where a refund is necessary. Please read our refund policy carefully to understand the conditions under which we offer refunds.

1. Eligibility for Refunds:
– Refunds are only applicable to GeniCards that are delivered to customers in a broken, damaged, or unusable condition due to our mistake or during the delivery process.
– To be eligible for a refund, customers must inform us within 24 hours of receiving the damaged GeniCard.

2. Refund Process:
– Upon receiving your notification regarding a damaged GeniCard, we will review the details and assess whether a refund is appropriate.
– If the damage falls within the eligible criteria, we will initiate the refund process.
– Refunds will be processed using the same payment method used for the original purchase.

3. Time Limit for Refunds:
– Refund requests for damaged or broken GeniCards must be made within 24 hours of receiving the product.
– Customers must send us photographic evidence of the damaged GeniCard within this timeframe.

4. Non-Refundable Situations:
– In situations where the GeniCard is not damaged or broken due to our mistake or during delivery, refunds will not be issued.
– Refunds will not be provided for any change of mind, dissatisfaction with design preferences, or incompatibility with certain devices.

5. Contact Us:
– If you believe you are eligible for a refund according to the conditions mentioned above, please contact our customer support team immediately.
– You can reach us through our contact page or via email at contact@genicards.com
– Provide us with your order details, photographic evidence of the damaged GeniCard, and a clear explanation of the issue.

Please note that all refund requests will be handled on a case-by-case basis. Our objective is to ensure customer satisfaction and resolve any issues promptly and efficiently.

Thank you for choosing GeniCards. We strive to deliver the best quality products and services to enhance your digital networking experience.