Return Policy

At GeniCards, we aim to provide our customers with innovative digital business cards and exceptional customer service.

We understand that there may be instances where you need to return a product, and we are here to assist you. Please read our return policy carefully to understand the conditions under which returns are accepted.

1. Eligibility for Returns:
– Returns are accepted for GeniCards in their original condition and packaging, excluding any damage caused by our mistake or during the delivery process.
– Customers must notify us within 24 hours of receiving the product to initiate the return process.

2. Return Process:
– To initiate a return, please contact our customer support team with your return request and order details.
– We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the product.
– The product must be securely packaged, including all original components, and the RMA number must be clearly marked on the package.

3. Time Limit for Returns:
– Customers must notify us of their intention to return the GeniCard within 24 hours of receiving the product.
– The product must be shipped back to us within 7 days of receiving the RMA number.

4. Non-Returnable Items:
– We do not accept returns for GeniCards that are damaged or broken due to our mistake or during the delivery process.
– Personalized GeniCards with custom designs or information cannot be returned unless there is a manufacturing defect.

5. Refunds/Exchanges:
– Once we receive the returned GeniCard and verify its eligibility, we will process your refund.
– Refunds will be issued using the original payment method, excluding any shipping charges.
– Exchanges for the same product will be considered on a case-by-case basis if there is a manufacturing defect.

6. Shipping Costs:
– Customers are responsible for shipping costs associated with returning the product unless the return is due to our mistake or a manufacturing defect.
– Shipping charges incurred on the original purchase are non-refundable.

7. Contact Us:
– If you have any questions or concerns regarding our return policy, please contact our customer support team.
– You can reach us through our contact page or via email at contact@genicards.com
– Provide us with your order details and a clear explanation of the reason for the return.

Please note that our return policy is designed to ensure a fair and transparent process for our customers. We are here to assist you throughout the return process and strive to resolve any issues to your satisfaction.

Thank you for choosing GeniCards as your digital business card solution. We appreciate your trust in our products and services.